HOW DO YOU SELECT PRODUCTS?
We focus on pet products that solve a clear everyday need. Before a product is featured, we review its usefulness, supplier data, fulfilment options, product information and the customer experience it can offer.
WHERE DO YOU SHIP?
We serve the destinations available at checkout, including the United States and selected international markets. Enter your delivery address at checkout to confirm current availability for your country.
HOW LONG DOES DELIVERY TAKE?
Processing and delivery times depend on the product, destination and carrier. The most relevant estimate available is shown during checkout or in your tracking information. International orders can occasionally take longer because of customs or local carrier delays.
WILL I RECEIVE TRACKING?
Yes, when carrier tracking is available, it is sent to the email address used for your order. Tracking can take a short time to update after the parcel is handed to the carrier.
CAN PRODUCTS FROM ONE ORDER ARRIVE SEPARATELY?
Yes. Products may be fulfilled from different facilities, so one order can arrive in more than one parcel. You will not be charged extra shipping because an order is split.
CAN I CHANGE OR CANCEL MY ORDER?
Contact us as soon as possible at support@thecompanionpets.com. We will do our best to help, but changes or cancellations cannot be guaranteed once fulfilment has started.
CAN I RETURN AN ITEM?
Eligible returns are handled under our Refund Policy and any mandatory consumer rights that apply to you. Contact us before returning anything so we can confirm eligibility and provide the correct instructions and return address.
WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE OR INCORRECT?
Email support@thecompanionpets.com promptly with your order number and clear photos or video showing the issue and the packaging. We will review the case and explain the available remedy.
ARE THE PRODUCTS SAFE FOR EVERY PET?
No product is suitable for every animal. Choose the appropriate size and use each item only as described. Supervise play, inspect products regularly for damage, keep small parts away from pets and children, and stop use if your pet shows discomfort. Product pages contain additional care and safety guidance where relevant.
WILL I PAY CUSTOMS DUTIES OR IMPORT TAXES?
Depending on your destination and local rules, taxes or customs charges may apply. Charges not collected at checkout may be payable by the recipient. Please consult your local customs authority if you are unsure.
HOW CAN I CONTACT YOU?
Email support@thecompanionpets.com or use our Contact page. For an existing order, include your order number so we can assist you faster.